Of system, we would adore if our guests by no means adjusted their minds, but the actuality is they do! So how do we handle the amendments and cancellations in eTourism On-line when this transpires?
Very first and foremost we have to have to know about it! This is specifically crucial if we bill you for commission as we want to ensure that we are invoicing you accurately every single thirty day period, even so, it is also just as necessary that we hold precise records in our program.
How to cancel a scheduling?
Prior to the day of arrival, you can just terminate the reserving in your eTourism On-line extranet.
Login > Pick Resources > Terminate Reservations > Lookup for your reservation making use of the title or confirmation selection. 
Click the radio button following to your reservations and then choose the update button in the bottom right of the display screen. Immediately after confirming that you want to cancel the reservation, it will then turn into a cancelled reservation.
*Make sure you notice – a cancellation advise will be despatched to the guest routinely when you do this.
If the arrival date for your reservation is right now or a earlier date, you simply just require to send us an email by way of [email protected] to advise us and we will terminate for you.
What to include in your cancellation email?
For us to be ready to cancel your reservations, be sure to offer the confirmation range and title of the guest and the ask for to cancel your reservation.
How do I amend a booking?
Amending a scheduling can only be completed through our eTourism Assistance workforce. Please send out us an electronic mail by way of [email protected] with the next particulars:
- Confirmation Quantity
- Visitor Identify
- Amended details (which are suitable)
- New Space Sort
- New Offer Type
- New Complete Rate
- New Dates
- New Grown ups & Youngsters
Please be aware that eTourism On the net will NOT automatically determine a new amount or other info mechanically. We do ask for that you send out us as considerably information and facts as probable.
Important Idea: If we are heading to invoice you for fee after the attendees have stayed, it is specially crucial that you get hold of us to ensure all the things is right prior to the finish of thirty day period. It is a great idea to log into your eTourism On the net extranet a few days just before the stop of the thirty day period and test your month to month bill report.
Login > Reports > Monthly Invoice Report > Transform the month to subsequent thirty day period and Search
If any bookings are incorrect only abide by the actions over and suggest us.
If you would like any even further information and facts on this or any other aspect of eTourism On-line you should get hold of our guidance workforce on 1300 551 448 or [email protected]
