In the course of the COVID-19 pandemic, numerous airline visits, resort holidays and cruises ended up cancelled and acquiring refunds from vacation providers wasn’t usually uncomplicated.
It can be even more difficult to get your cash back again if you booked a vacation applying journey benefits details with a credit history card.
“These 500,000 journey rewards points are truly worth $5,000,” said James Carr of Courtice, Ont.
Carr reported he booked a excursion to Puerto Rico to consider a Caribbean cruise with his spouse for May of 2020, but it was cancelled due to the fact of COVID.
Carr had saved 493,484 details using his Scotiabank American Specific credit score card. By using the factors and spending an additional $145, he was equipped to spend for the cruise bundle which experienced a complete cost of $5,080.
James Carr and his companion are noticed in this picture. (Provided)
“We resolved not to go on the cruise and it obtained cancelled and the points went again onto my credit card,” Carr said.
With the factors back on his credit score card and nowhere to go all through the pandemic, Carr mentioned he in no way gave them a different believed.
Nevertheless, when he checked his card at a afterwards date, he stated the details were being absent.
“There was a $50 yearly cost on the credit rating card which I didn’t pay back for the reason that I didn’t know about it and they cancelled the card,” explained Carr.
Carr stated when he called Scotiabank to complain he was informed to open up a new credit score card and the factors would be transferred to the new card, but he claimed irrespective of several cellular phone phone calls, hrs on keep and getting directed to distinctive departments, the points have been never ever returned.
“It is really been going on for two a long time now and I have been back and forth with them,” claimed Carr.
CTV Information Toronto achieved out to Scotiabank and Andrew Garas, the director of Canadian banking communications with Scotiabank, said in a assertion, “Scotiabank simply cannot remark on particular shopper matters for privateness reasons but in this instance, we labored directly with the shopper and have fixed the complaint to their satisfaction.”
Carr stated right after CTV News Toronto called the financial institution he received his points again inside of days, which was superior information for him as he will have $5,000 in benefits points now to use towards a future excursion.
“I come to feel terrific, really happy to have this sorted out,” stated Carr.
If you have a vacation benefits card, you might have to make a transaction at the very least when a yr or fork out an yearly fee. If you really don’t, you could shed your factors but with some other playing cards your details will under no circumstances expire as lengthy as your account is in superior standing.
